Booking Terms & Conditions
‘The Property’ means Sea Breeze, 3 Grannys Lane, Perranporth, Cornwall TR6 OHB
‘Force Majeure’ shall mean any event outside the Owner’s control that prevents performance of their obligations including but not limited to war or threat of war, riot, civil strife, industrial disputes, terrorist activity, natural disaster, fire, epidemic, pandemic, outbreaks of illness, sickness, adverse weather conditions, acts of any government or public authority.
‘The Owner’ and references to “we”, “us” and “our” means the owner(s) of The Property and where appropriate includes agents or representatives of the Owner.
‘The Hirer’ and references to “you” or “your” or "guests" means the person making the booking and, where appropriate includes the members of their party.
2. Contract of Hire
All bookings are accepted by The Owner at their discretion and are subject to these conditions which are deemed to have been accepted in full by the Hirer and all persons in the party.
3. Making a Booking
3.1 Bookings may be made by telephone on 01872 573336, by email firstname.lastname@example.org or via the website.
3.2 The Owner may request details of all persons in your party including names and ages.
3.3 A booking is only confirmed on receipt of a properly completed booking form and payment of your deposit (excluding the Security Deposit) as per clause 4 of these conditions.
3.4 It is the responsibility of the Hirer to notify the Owner if confirmation has not been received within 7 working days.
3.5 Provisional bookings can only be held for 24 hours without payment.
3.6 Bookings made within 12 weeks of the start of the holiday must be accompanied by the full amount payable in respect of the booking (plus the Security Deposit where applicable).
3.7 The Owner reserves the right to refuse any booking at their absolute discretion.
4. Booking Deposit
4.1 A booking whether by telephone, post, email or website, must be accompanied by a deposit. The Booking Deposit is equal to the sum of 35% of the total letting fee.
4.2 The Booking Deposit is non-refundable.
5. Security Deposit
5.1 A Security Deposit is payable to The Owner to cover losses, damage and additional cleaning charges if the Property is left in an unsatisfactory condition. Charges for extra services provided by the Owner such as the provision of groceries, towels, etc, may also be deducted from this deposit if not settled before the end of the holiday.
5.2 The Security Deposit, less any charges will normally be refunded within ten working days of the end of the holiday except in those cases where an estimate has to be obtained for the cost of repairs or replacement.
5.3 The Hirer is liable for the full amount of any damage and the Hirer’s liability is not limited to the amount of the Security Deposit.
5.4 Any dispute about the deduction from the security deposit must be submitted in writing to the Owner.
6. Final Payment
6.1. Payment of the balance of the letting fee, must be paid to the Owner 12 weeks before the letting is due to start “the Due Date”. Credit cards held will be debited at this point.
6.2. Non payment by the Due Date may be treated as a cancellation. The cancellation will be deemed to have been made by the Hirer and the provisions of Clause 10 shall apply.
7. Changing a Booking
7.1. Once a booking has been accepted and confirmed by the Owner, the booking can only be changed with the written agreement of the Owner.
7.2. Any change in dates may be treated as a cancellation and clause 11 will apply.
7.3 Where the Owner agrees to the change in the dates of the letting without applying cancellation terms an administration fee of £50.00 must be paid by the Hirer.
7.4 Any changes to the names of the people listed in the party on the booking form should be advised prior to arrival.
7.5 Should you wish to extend your stay once you have arrived at the Property payment must be received in advance to secure the extension.
8. What is included
The Property rental includes: The cost of water, electricity, gas and bed linen. A full inventory of equipment, utensils and furniture is also provided. Please note: Items must not be removed from the Property during your stay.
9. What is not included
The Property rental price does not include any personal or holiday insurance nor cost of travel to the Property. We strongly advise that all customers purchase suitable insurance to cover their holiday.
10. Internet Access
10.1 There is free Wi-Fi at the Property. However, the speed and availability is outside our control. We will do our best to maintain the connection but will not be liable for any loss of service. You should use the Internet responsibly and ensure that illegal or pirated material is not viewed or downloaded.
10.2 The Hirer is responsible for logging out of any streaming service (including but not limited to Netflix, Prime) before their departure. The Owner cannot accept responsibility or liability for any costs or charges incurred by streaming services not logged out of.
11. Cancellation by Hirer
11.1. If you wish to cancel the letting you must notify the Owner in writing or e-mail (Cancellation Notice).
11.2. In the event that a cancellation is made, then the total payable in respect of the holiday will remain due (excluding the security deposit). Therefore we strongly recommend that you take out suitable holiday insurance.
11.3 If the Owner is able to re-let the accommodation for the relevant period (or any part of it) the Owner will pass on to the Hirer the income they receive after any agents fees and less the Booking Deposit.
11.3. You are strongly recommended to obtain holiday insurance against unavoidable cancellation of your booking through accident, illness or any other unforeseen circumstances. Should you need to cancel, the Owner will try to re-let the accommodation but should this be unsuccessful, the Hirer must pay the full amount for the holiday.
12. Duration and Times of Letting
12.1. Lettings are for a maximum of four weeks and commence at 5 p.m. on the first day of the letting and end at 10 a.m. on the day of departure unless otherwise notified.
12.2. The period booked cannot be exceeded unless the Owner gives written approval. You will be liable for any cost of whatever nature incurred because of unauthorised extension.
12.3 In the event The Hirer does not arrive at the property within 24 hours of your arrival time without notifying us, then the Owner shall be entitled to treat your Booking as being cancelled by the Hirer and Clause 11 shall apply.
13. Hirer’s Responsibilities
13.1. The Hirer is responsible for taking all reasonable care of the Property and its contents. The Property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.
13.2 Any damage to the Property or its contents is the liability of the Hirer and the Hirer should rectify or replace with similar where possible at the Hirer’s expense and notify the Owner immediately of any such event.
13.2 The Hirer and members of their party are not permitted to smoke or vape in or on the premises including the outside areas.
13.3 No pets are allowed. We, or our representatives, reserve the right to refuse admittance to the Property to the Hirer and their party if they are in breach of this condition. No refund will be given.
13.4 The Hirer is requested to limit noise between 9 p.m. and 8.00 a.m.
13.5 The inventory displayed in the Property will be deemed to describe the contents of the Property correctly unless discrepancies are reported to the Owner within 24 hours of arrival.
13.6 The Owner reserves the right to refuse entry or eject from the Property any persons, who in the Owner’s opinion are unsuitable, are not maintaining the upkeep of the Property to a satisfactory standard, found to be breaking the law or who causes a nuisance or disturbance to neighbouring properties or the Owner, or are in breach of any of the booking conditions. If any persons are asked to leave the Hirer will be expected to ensure that this happens. No refund will be given.
14. Electric Vehicle Charging
There are no facilities at the Property for Electric Vehicle Charging. If you require access to an EV charging point, please get in touch with the Owner for information on nearby charging points.
Using an extension cable to charge an electric vehicle via a domestic socket is not permitted, as it increases the risk of fire (to both property and vehicle) and invalidates insurance. Any guests found to be using a domestic socket to charge a vehicle will be asked to vacate the Property immediately with no refund and a charge for the electricity usage will be deducted from the security deposit. Electric Vehicle charging using a domestic socket, via an EV adaptor is also not permitted and the above applies.
15. Rights of Access
The Owner and their representatives or their subcontractors have the right of access to the Property at any time, with due regard to the convenience of the Hirer, for the purpose of inspection of the Property and to carry out any essential repair or maintenance work.
16.1 Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
16.2 The Hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of our insurers in respect of the Property and its contents which might make the same void.
17. Injury and Damage
Neither the Owner, nor their representatives, take any liability for personal injury, loss or damage to personal property howsoever arising during the booking period.
18. Maximum Number of Persons
The total number of persons shall not exceed the number stated on the booking form and under no circumstances may more than the maximum number of 4 persons occupy the Property except by prior written agreement with us.
We, or our representatives, reserve the right to refuse admittance to the Property to the Hirer and their party if they are in breach of this condition. No refund will be given.
All information supplied by the Owner, and their representatives, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made but the Owner and their representatives are not liable for any variation however caused.
From time to time the Owner may advertise special offers or last minute deals. The offer/deal is only valid on new bookings after the said offer has been released and cannot be used to amend a pre-existing booking.
Key collection will be made available on arrival. If your arrival is outside of office hours you will be advised as to where to collect keys.
Any complaints about the Property, or its contents, must be made in writing immediately to us or our representative who will take all reasonable steps to settle the problem. Neither we, nor our representative, shall have any liability for any complaint submitted after the completion of the rental period.
The Property hire cost does not include any personal insurance cover of any kind.
It is strongly recommended that cancellation, accident and medical insurance is taken out by the Hirer.
Bed Linen, tea-towel and bath mat are changed between lettings. For stays of 2 weeks or more, we offer a change of linen. Please note that we do not provide towels.
The price quoted will be price inclusive of VAT where payable
26. Non-Availability of Property
If for any reason beyond our control the Property is not available on the date booked, or the Property becomes unsuitable for holiday letting, all rent and charges paid in advance by the Hirer will be refunded in full and the Owner may cancel the booking. The Owner’s liability shall be limited to monies paid by the Hirer to the Owner in respect of the booking. We cannot pay any expenses, costs or losses incurred by the Hirer as a result of any change or cancellation.
27. Force Majeure
The Owner cannot accept responsibility or liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of ‘Force Majeure’.
Very rarely, we may be forced by ‘Force Majeure’ to change or terminate your stay after arrival but before the scheduled departure. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.
The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
29. Governing Law and Jurisdiction
29.1 Any dispute between us will be governed by the exclusive law and jurisdiction of the English Courts.
29.2 The Hirer agrees that the contract with the Owner is made at the Owner's premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.
30. Authority to accept
The person who completes the booking and therefore accepts these terms and conditions confirms that:
(a) he or she is authorised to agree the booking conditions on behalf of all persons included on the booking, including those substituted or added at a later date;
(b) he or she is over eighteen years of age and a member of the party intending to occupy the Property; and
(c) he or she agrees to take responsibility for the party occupying the Property.
31.1. In case of a discrepancy between these terms and conditions and any other contents of Sea Breeze conditions, these conditions shall prevail.
31.2. In the event of inconsistency between these terms and conditions and any other information regarding the Property, these terms and conditions will prevail.
32. Exceptional circumstances
Cancellation by Owner
In the event that the Government declares that we must not accept guests during any part of your stay, then we will refund you the days of your holiday that you are unable to take. Refunds will be based on the first night stay being subject to a minimum charge of 35% of the weekly accommodation rate and then the balance of the total holiday booking pro-rated on a daily basis.
Refunds will be made back to the Hirer only and not to a third party or group. Any refunds are paid within 10 working days from the date the booking was due to end and will only be paid to the Hirer.
We will not refund any costs in relation to booked transport or other accommodation booked or any other ancillary costs incurred by the Hirer.
Cancellation by Hirer
In the event that the Hirer is prevented from taking their holiday due to government guidelines and or restrictions it may be treated as a cancellation by Hirer and our usual cancellation by Hirer terms will apply (see clause 11).
If we are able to re-let the Property we will pass on the income that we receive minus the Booking Deposit to the Hirer. Any refunds are paid within 10 working days from the date the booking was due to end and will only be paid to the Hirer.
Insurance - We strongly recommend that suitable travel insurance is taken out by the Hirer and in particular includes cover for Covid-19 related cancellation and medical insurance.