Booking Terms & Conditions

1. Definitions
The Property’ means Sea Breeze, 3 Grannys Lane, Perranporth, Cornwall TR6 OHB

Force Majeure’ shall mean any event outside the Owner’s control that prevents performance of their obligations including but not limited to war or threat of war, riot, civil strife, industrial disputes, terrorist activity, natural disaster, fire, epidemic, pandemic, outbreaks of illness, sickness, adverse weather conditions, acts of any government or public authority.

The Owner’ and references to “we”, “us” and “our” means the owner(s) of The Property and where appropriate includes agents or representatives of the Owner.
The Hirer’ and references to “you” or “your” means the person making the booking and, where appropriate includes the members of their party.

 

2. Contract of Hire
All bookings are accepted by The Owner at their discretion and are subject to these conditions which are deemed to have been accepted in full by the Hirer and all persons in the party.

 

3. Making a Booking
3.1 Bookings may be made by telephone on 01872 573336, by email seabreezeperranporth@hotmail.co.uk or via the website.
3.2 The Owner may request details of all persons in your party including names and ages.
3.3 A booking is only confirmed on receipt of a properly completed booking form and payment of your deposit (excluding the Security Deposit) as per clause 4 of these conditions.

3.4 It is the responsibility of the Hirer to notify the Owner if confirmation has not been received within 7 working days.
3.5 Provisional bookings can only be held for 24 hours without payment.

3.6 Bookings made within 12 weeks of the start of the holiday must be accompanied by the full amount payable in respect of the booking (plus the Security Deposit where applicable).

3.7 The Owner reserves the right to refuse any booking at their absolute discretion.
 

4.  Booking Deposit
4.1 A booking whether by telephone, post, email or website, must be accompanied by a deposit.  The Booking Deposit is equal to the sum of 35% of the total letting fee.

4.2 The Booking Deposit is non-refundable.
 

5. Security Deposit
5.1 A Security Deposit is payable to The Owner to cover losses, damage and additional cleaning charges if the Property is left in an unsatisfactory condition.  Charges for extra services provided by the Owner such as the provision of groceries, towels, etc, may also be deducted from this deposit if not settled before the end of the holiday.
5.2 The Security Deposit, less any charges will normally be refunded within ten working days of the end of the holiday except in those cases where an estimate has to be obtained for the cost of repairs or replacement.
5.3 The Hirer is liable for the full amount of any damage and the Hirer’s liability is not limited to the amount of the Security Deposit.
5.4 Any dispute about the deduction from the security deposit must be submitted in writing to the Owner.

 

6. Final Payment
6.1.  Payment of the balance of the letting fee, must be paid to the Owner 12 weeks before the letting is due to start “the Due Date”.  Credit cards held will be debited at this point.
6.2.  Non payment by the Due Date may be treated as a cancellation.  The cancellation will be deemed to have been made by the Hirer and the provisions of Clause 10 shall apply.

 

7.  Changing a Booking
7.1. Once a booking has been accepted and confirmed by the Owner, the booking can only be changed with the written agreement of the Owner.
7.2.  Any change in dates may be treated as a cancellation and clause 11 will apply.

7.3 Where the Owner agrees to the change in the dates of the letting without applying cancellation terms an administration fee of £50.00 must be paid by the Hirer.

7.4 Any changes to the names of the people listed in the party on the booking form should be advised prior to arrival.

7.5 Should you wish to extend your stay once you have arrived at the Property payment must be received in advance to secure the extension.
 

8. What is included
The Property rental includes: The cost of water, electricity, gas and bed linen.  A full inventory of equipment, utensils and furniture is also provided. Please note: Items must not be removed from the Property during your stay.

 

9.  What is not included
The Property rental price does not include any personal or holiday insurance nor cost of travel to the Property. We strongly advise that all customers purchase suitable insurance to cover their holiday.

 

10. Internet Access

10.1 There is free Wi-Fi at the Property. However, the speed and availability is outside our control. We will do our best to maintain the connection but will not be liable for any loss of service. You should use the Internet responsibly and ensure that illegal or pirated material is not viewed or downloaded.

10.2 The Hirer is responsible for logging out of any streaming service (including but not limited to Netflix, Prime) before their departure.  The Owner cannot accept responsibility or liability for any costs or charges incurred by streaming services not logged out of.
 

11. Cancellation by Hirer
11.1. If you wish to cancel the letting you must notify the Owner in writing or e-mail (Cancellation Notice).
11.2. In the event that a cancellation is made, then the total payable in respect of the holiday will remain due (excluding the security deposit).  Therefore we strongly recommend that you take out suitable holiday insurance.

11.3  If the Owner is able to re-let the accommodation for the relevant period (or any part of it) the Owner will pass on to the Hirer the income they receive after any agents fees and less the Booking Deposit.

11.3. You are strongly recommended to obtain holiday insurance against unavoidable cancellation of your booking through accident, illness or any other unforeseen circumstances.  Should you need to cancel, the Owner will try to re-let the accommodation but should this be unsuccessful, the Hirer must pay the full amount for the holiday.
 

12. Duration and Times of Letting
12.1. Lettings are for a maximum of four weeks and commence at 5 p.m. on the first day of the letting and end at 10 a.m. on the day of departure unless otherwise notified.
12.2. The period booked cannot be exceeded unless the Owner gives written approval.  You will be liable for any cost of whatever nature incurred because of unauthorised extension.

12.3 In the event The Hirer does not arrive at the property within 24 hours of your arrival time without notifying us, then the Owner shall be entitled to treat your Booking as being cancelled by the Hirer and Clause 10 shall apply.
 

13. Hirer’s Responsibilities
13.1. The Hirer is responsible for taking all reasonable care of the Property and its contents.  The Property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.   

13.2 Any damage to the Property or its contents is the liability of the Hirer and the Hirer should rectify or replace with similar where possible at the Hirer’s expense and notify the Owner immediately of any such event.

13.2 The Hirer and members of their party are not permitted to smoke or vape in or on the premises including the outside areas.

13.3 No pets are allowed.  We, or our representatives, reserve the right to refuse admittance to the Property to the Hirer and their party if they are in breach of this condition.  No refund will be given.
13.4 The Hirer is requested to limit noise between 9 p.m. and 8.00 a.m.  
13.5 The inventory displayed in the Property will be deemed to describe the contents of the Property correctly unless discrepancies are reported to the Owner within 24 hours of arrival.

13.6 The Owner reserves the right to refuse entry or eject from the Property any persons, who in the Owner’s opinion are unsuitable, are not maintaining the upkeep of the Property to a satisfactory standard, found to be breaking the law or who causes a nuisance or disturbance to neighbouring properties or the Owner, or are in breach of any of the booking conditions.  If any persons are asked to leave the Hirer will be expected to ensure that this happens.  No refund will be given.

 

14.  Rights of Access
The Owner and their representatives or their subcontractors have the right of access to the Property at any time, with due regard to the convenience of the Hirer, for the purpose of inspection of the Property and to carry out any essential repair or maintenance work.

 

15. Responsibilities
15.1 Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.  

15.2 The Hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of our insurers in respect of the Property and its contents which might make the same void.
 

16. Injury and Damage
Neither the Owner, nor their representatives, take any liability for personal injury, loss or damage to personal property howsoever arising during the booking period.

 

17. Maximum Number of Persons
The total number of persons shall not exceed the number stated on the booking form and under no circumstances may more than the maximum number of 4 persons occupy the Property except by prior written agreement with us.

We, or our representatives, reserve the right to refuse admittance to the Property to the Hirer and their party if they are in breach of this condition.  No refund will be given.
 

18. Information
All information supplied by the Owner, and their representatives, is given in good faith and is based on information available at the time.  All reasonable measures have been taken to ensure the accuracy of any statement made but the Owner and their representatives are not liable for any variation however caused.

 

19. Offers
From time to time the Owner may advertise special offers or last minute deals. The offer/deal is only valid on new bookings after the said offer has been released and cannot be used to amend a pre-existing booking.

 

20. Keys
Key collection will be made available on arrival.  If your arrival is outside of office hours you will be advised as to where to collect keys.

 

21. Complaints
Any complaints about the Property, or its contents, must be made in writing immediately to us or our representative who will take all reasonable steps to settle the problem.  Neither we, nor our representative, shall have any liability for any complaint submitted after the completion of the rental period.

 

22. Insurance
The Property hire cost does not include any personal insurance cover of any kind.  

 

IT IS STRONGLY RECOMMENDED THAT CANCELLATION, ACCIDENT & MEDICAL INSURANCE IS TAKEN OUT BY THE HIRER.
 

23. Linen
Bed Linen, tea-towel and bath mat are changed between lettings.  For stays of 2 weeks or more, we offer a change of linen.  Please note that we do not provide towels.

 

24. VAT
The price quoted will be price inclusive of VAT where payable

 

25. Non-Availability of Property
If for any reason beyond our control the Property is not available on the date booked, or the Property becomes unsuitable for holiday letting, all rent and charges paid in advance by the Hirer will be refunded in full and the Owner may cancel the booking.  The Owner’s liability shall be limited to monies paid by the Hirer to the Owner in respect of the booking.  We cannot pay any expenses, costs or losses incurred by the Hirer as a result of any change or cancellation.

 

26. Force Majeure

The Owner cannot accept responsibility or liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of ‘Force Majeure’.

Very rarely, we may be forced by ‘Force Majeure’ to change or terminate your stay after arrival but before the scheduled departure. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

 

27. Waiver

The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
 

28. Governing Law and Jurisdiction
28.1 Any dispute between us will be governed by the exclusive law and jurisdiction of the English Courts.

28.2 The Hirer agrees that the contract with the Owner is made at the Owner's premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.

 

29. Authority to accept
The person who completes the booking and therefore accepts these terms and conditions confirms that:

(a) he or she is authorised to agree the booking conditions on behalf of all persons included on the booking, including those substituted or added at a later date;
(b) he or she is over eighteen years of age and a member of the party intending to occupy the Property; and
(c) he or she agrees to take responsibility for the party occupying the Property.

30. Discrepancies
30.1. In case of a discrepancy between these terms and conditions and any other contents of Sea Breeze conditions, these conditions shall prevail.
30.2. In the event of inconsistency between these terms and conditions and any other information regarding the Property, these terms and conditions will prevail.

 

31. Exceptional circumstances due to Covid-19
In the event that the Government declares that we must not accept guests during any part of your stay, then we will refund you the days of your holiday that you are unable to take.  Refunds will be based on the first night stay being subject to a minimum charge of 35% of the weekly accommodation rate and then the balance of the total holiday booking pro-rated on a daily basis.

Refunds will be made back to the Hirer only and not to a third party or group. The refund will be made on the first day that the booking was due to start or within 10 working days from the date from which we must not accept guests if later.

We will not refund any costs in relation to booked transport or other accommodation booked or any other ancillary costs incurred by the Hirer.

 

For bookings made before 31st January 2021

a) Cancellation due to local lockdown at the Hirer’s address with more than four weeks notice – The Hirer is liable for the full amount of the hire costs; however, we will offer to transfer all monies paid to an alternative date. If this is unacceptable to either party, then our usual cancellation by Hirer terms will apply (see clause 11).

 

If local tier restrictions at Hirer’s address advise against or restrict ability to travel outside the Hirer's home area then the booking will be treated as cancelled by Hirer and our usual cancellation by Hirer terms will apply (see clause 11) if transfer of all monies to an alternative date is not acceptable to either party.

b) Cancellation due to local lockdown at the Hirer’s address with less than four weeks notice – The Hirer is liable for the full amount of the hire costs and our usual cancellation by Hirer terms will apply (see clause 11).

If local tier restrictions at Hirer’s address advise against or restrict ability to travel outside the Hirer's home area then the booking will be treated as cancelled by Hirer and our usual cancellation by Hirer terms will apply (see clause 11).

c) If we are able to re-let the Property we will pass on the income that we receive minus the Booking Deposit to the Hirer.  Any refunds are paid within 10 working days from the date the booking was due to end and will only be paid to the Hirer.

 

For bookings made after 31st January 2021

Cancellation due to local lockdown at the Hirer’s address – The Hirer is liable for the full amount of the hire costs and our usual cancellation by Hirer terms will apply (see clause 11).

If local tier restrictions at Hirer’s address advise against or restrict ability to travel outside the Hirer's home area then the booking will be treated as cancelled by Hirer and our usual cancellation by Hirer terms will apply (see clause 11).

 

If we are able to re-let the Property we will pass on the income that we receive minus the Booking Deposit to the Hirer.  Any refunds are paid within 10 working days from the date the booking was due to end and will only be paid to the Hirer.

 

Insurance - As always we strongly recommend that suitable travel insurance is taken out by the Hirer and in particular includes cover for Covid-19 related cancellation and medical insurance.

 

 

YOUR HOLIDAY DURING COVID-19 RESTRICTIONS
We expect our guests and contractors to follow the Governments guidance on cleaning, social distancing and hand washing/sanitising.

Our phone number is 01872 573336  or 07929 039884

BEFORE YOU LEAVE HOME

  1. Please do not travel to Sea Breeze if you or any member of your party is displaying symptoms or been in contact with someone displaying symptoms of Covid-19 on the day of travelling or within the two weeks prior to the start of your holiday as defined in current Government guidance.

  2. Please note check in time is from 5pm.  We will not allow check ins before 5pm. There are no exceptions.

  3. Please download and bring with you all information regarding the use of our facilities during your stay.

  4. Please schedule any internet shopping / local food box deliveries to arrive when you know that you are here. We will not be able to see shopping into Sea Breeze for you.

  5. We provide bed linen, pillows, duvets, tea towel, oven gloves and bath mat. Please let us know if you want to bring any/all of these items yourself.

  6. We will be removing all condiments (salt, pepper, vinegar) so please remember to bring your own.

 

ON ARRIVAL
We apologise in advance that we will not be personally showing you around Sea Breeze at this time.

  1. When you arrive at Sea Breeze please stay near your car and telephone us on 01872 573336 or 07929 039884 to inform us that you are checking in.  We can then come and greet you with a socially distanced hello and point you in the right direction.

  2. If you need assistance with any of your luggage please remove from your car the items you would like carrying and then stay with your car whilst we take them into Sea Breeze so that we can maintain social distancing and sanitise any touch points as we leave Sea Breeze ready for you to go in.

  3. Your keys will be left in the key safe outside the door to Sea Breeze and you will be sent a site map when you pay your balance showing where you can park and exactly where the key safe is located.

  4. Please use the hand sanitiser found in your decked area before entering.

  5. Please familiarise yourself with Sea Breeze and its facilities.  User manuals can be found in the utility room cupboard.

  6. Please familiarise yourself with Sea Breeze in relation to means of escape in case of fire.

 

USE OF OUTDOOR SPACE

  1. Outdoors table and seating can be found under the stairs for your use.  Please use the antibacterial wipes (in kitchen cupboard under the sink) to wipe down the table and armrests of the chairs before putting away after use.

  2. An outdoors pop up rotary style washing line is available if required, but so that we can make sure its sanitised / quarantined for suitable periods before use it is not being kept in Sea Breeze at this time.  Please call/text if you require it putting up during your stay.  It should then be stored in the hallway cupboard when its not in use and we will remove at the end of your stay.  We have reduced the number of pegs in the peg basket (kept in utility cupboard) so that we can rotate pegs between guests.

 

DURING YOUR STAY

  1. Should you or any of your party display any symptoms of Covid19 during your stay, Government advice is that you should return home immediately. Please notify us that this is the case so that we can close Sea Breeze and ensure no one enters it.

  2. Please familiarise yourself with the NHS poster on display in Sea Breeze “What to do if you fall ill with Covid19 symptoms whilst visiting”

  3. Please follow government guidance on regular hand washing and sanitising especially when entering Sea Breeze after being out.

  4. If you have any problems or repairs/replacements needed, please phone us on 01872 573336 or 07929 039884 to discuss a suitable time when you will be out and we can then access Sea Breeze safely.

  5. If you have any concerns at all please let us know STRAIGHT AWAY.

 

WHEN YOU LEAVE
The current Government advice is that used linen and towels represent a potential hazard to cleaners. We are therefore asking for your help to minimise this risk as well as take other steps to reduce the risk in general.

 

At the end of your stay, please 

  • strip the bed sheets on all used beds and place in the linen bag left in the double room wardrobe;

  • to keep the linen dry, put the bath mat and tea towel in the spare bin liner left in the utility cupboard and then place inside the linen bag and leave in the double room;

  • (as usual) empty all bins, tie a knot in bin bags and place in outside blue bin;

  • thoroughly wash your hands immediately after bagging linen/towels and emptying bins;

  • due to time constraints, we will need you to completely fill your dishwasher with not only your breakfast items but also with clean items from the kitchen as we need to wash every single item in the kitchen before our next guests arrive.  Your help would be really appreciated with this.  If space permits please place all crockery and cutlery in the dishwasher on the 60deg or hotter wash.  (The wine glasses don’t fit in the dishwasher so we will be rotating these with glasses kept in quarantine);

  • open all windows and leave the patio door ajar to air the property (reduce gap of openings if raining);

  • leave the keys in the key safe;

  • call us on 01872 573336 / 07929 039884 or text us when you have departed.

 

We would be grateful if you could leave promptly by 10am to maintain an ‘air gap’ between guests and give us the time needed to accommodate the extra steps required to keep Sea Breeze covid secure.

 

As always, we ask guests to leave Sea Breeze as they found it and we have left anti-bacterial cleaning materials so you can maintain the cleanliness of Sea Breeze during your stay.